Tranquility Pools values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, disclose, and protect your information.

Information We Collect

We may collect the following personal information from you:

• Contact details such as your name, address, telephone number, and email address.
• Date of birth.
• Details related to pool financing and specific needs for pool products and services.
• Marketing preferences.
• Credit card details (only if necessary for transactions).

If you apply for employment with us, we may collect additional information including employment history, eligibility rights, and referee details.

How We Collect Personal Information

We typically collect personal information directly from you, such as during inquiries, purchases, registrations, or when you communicate with us electronically or in person. In some cases, we may collect information from third parties with your consent, such as when you participate in promotions on third-party websites.

How We Use and Disclose Your Personal Information

We use your personal information for the following purposes:

• Providing products and services you request.
• Communicating with you about products, services, special offers, and events.
• Processing your employment applications.
• Conducting marketing, research, and analysis.
• Complying with legal obligations.

We may disclose your information to our subsidiaries, affiliates, contractors, service providers, and advisors for these purposes.

Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical security measures and encryption for electronic data.

Accessing and Correcting Your Personal Information

You may request access to your personal information held by Tranquility Pools, and we will take reasonable steps to correct any inaccuracies.

Opting Out of Direct Marketing

You can opt out of receiving direct marketing communications from us at any time by contacting us using the details provided below.

Cookies and Website Privacy

Our website may use cookies and similar technologies to enhance your experience. You can adjust your browser settings to disable cookies, although this may affect your ability to access certain features of our website.

Changes to This Privacy Policy

We may update this privacy policy periodically. The latest version will be available on our website.

Contact Us

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us via our online form.

This privacy policy was last updated October 2024